"The Light shines in the darkness, and darkness has not overcome it."- John 1:5I thought about keeping this as black and white to keep up with today, but I think pushing it to brown was a nice touch. Brought more of the light rays out (cue laser beam sound).Obviously I'm rarely out of the house... Continue Reading →
Sharing An Approach
(The Road To XXVII, I)I'm quite torn on assessing the effectiveness of the practice of 'sharing best practices' within and among call centers catering to one common client. Most of the time this was suggested, the 'best practices' that came into the pool were more like 'practices we were willing to share.' Though I could... Continue Reading →